May 2010
Talk Talk issues
21/05/10 11:34
One of
our customers has, all of a sudden, had issues with getting ROES to
start.
After spending ages he’s discovered the issue - with his ISP - Talk Talk.
Apparently they have changed ALL the IP addresses to a "Low range" set beginning with "2.255.xxx.xxx" etc.
This has caused MAJOR problems for thousands of customers. I have spoken to several people at TalkTalk who all denied any fault with TalkTalk except a guy called Andy who I have just spoken to. He confirmed almost instantly that TalkTalk had a major issue with customers accessing various websites (75 sites and counting) and apologised most sincerely. More than what the previous 2 monkeys did !! One even told me to go to PC World !!
Anyway, for all of you guys out there using TalkTalk as your ISP, BEWARE, because you may soon not have access to lots of websites.....WWW.SOFTWORKSROES.COM included !!
Apparently there is a short term fix but it is not guaranteed and that is to use a proxy server, or in TalkTalk's case a poxy server.
If you’re with Talk Talk it sound like you’ll have issues with all labs using ROES.
Looks like you might have to change your ISP - we use Zen - who have been excellent - and they have a written promise that they won’t do any “traffic shaping” - which is what Talk Talk have done.
After spending ages he’s discovered the issue - with his ISP - Talk Talk.
Apparently they have changed ALL the IP addresses to a "Low range" set beginning with "2.255.xxx.xxx" etc.
This has caused MAJOR problems for thousands of customers. I have spoken to several people at TalkTalk who all denied any fault with TalkTalk except a guy called Andy who I have just spoken to. He confirmed almost instantly that TalkTalk had a major issue with customers accessing various websites (75 sites and counting) and apologised most sincerely. More than what the previous 2 monkeys did !! One even told me to go to PC World !!
Anyway, for all of you guys out there using TalkTalk as your ISP, BEWARE, because you may soon not have access to lots of websites.....WWW.SOFTWORKSROES.COM included !!
Apparently there is a short term fix but it is not guaranteed and that is to use a proxy server, or in TalkTalk's case a poxy server.
If you’re with Talk Talk it sound like you’ll have issues with all labs using ROES.
Looks like you might have to change your ISP - we use Zen - who have been excellent - and they have a written promise that they won’t do any “traffic shaping” - which is what Talk Talk have done.
Broken Pipe Errors with Macs
06/05/10 12:04
We’ve
had a couple of ongoing issues with a few customers using Mac’s
getting “Broken Pipe” Errors...
We may have a cure for this - you need to check your version of Java
For Macintosh Tiger 10.4.x and Leopard OS X 10.5, (not Snow Leopard OS X 10.6) you will not need to download previous versions as Mac keeps all older versions installed:
1) Choose the desired version from the list of installed versions.
a) Open Java Preferences.app: Applications -> Utilities -> Java Preferences.app
b) Drag the previous version of Java you want to use to the top of the list
.
It’s the Java Application you need to look at - here are the bottom...
.... as far as I know it’s the 32-bit you are looking at - you’ll have a few versions. Take a note of the way you’ve set so you can change back if you need....
Deselect the newest version (just remove the tick) and tick the next highest number..... The screengrab is from a machine I use ROES from and it runs perfectly here.....
Check which version of Java you are running - use this test page
http://www.java.com/en/download/help/testvm.xml if you want to cut and paste...
We may have a cure for this - you need to check your version of Java
For Macintosh Tiger 10.4.x and Leopard OS X 10.5, (not Snow Leopard OS X 10.6) you will not need to download previous versions as Mac keeps all older versions installed:
1) Choose the desired version from the list of installed versions.
a) Open Java Preferences.app: Applications -> Utilities -> Java Preferences.app
b) Drag the previous version of Java you want to use to the top of the list
.
It’s the Java Application you need to look at - here are the bottom...
.... as far as I know it’s the 32-bit you are looking at - you’ll have a few versions. Take a note of the way you’ve set so you can change back if you need....
Deselect the newest version (just remove the tick) and tick the next highest number..... The screengrab is from a machine I use ROES from and it runs perfectly here.....
Check which version of Java you are running - use this test page
http://www.java.com/en/download/help/testvm.xml if you want to cut and paste...